Shipping policy
Last updated: 20 July 2026
Thank you for shopping at DCSBAY. This policy explains how and when your order is made, shipped, and delivered within Europe. Because our products are made to order, please read the timelines below carefully before purchasing.
How our products are made
All DCSBAY products are printed on demand. This means each item is produced specifically for you after you place your order — nothing is pre-stocked. Your order goes through two separate stages:
- Production — your item is printed, quality-checked, and packed.
- Shipping — your item is handed to the carrier and delivered to your address.
Your total delivery time is the sum of both stages. To keep production fast and shipping costs low within Europe, orders are fulfilled by our European print facilities wherever the product allows.
Production time
Production takes 2–7 business days on average before your order is dispatched. Most orders are ready within 2–5 business days, but this can extend during busy periods, product restocks, or when an order contains multiple items.
Production time is separate from shipping time and begins the business day after your order is placed.
Shipping time within Europe
Once your order leaves our facility, estimated delivery times for European destinations are:
| Destination | Estimated shipping time (after production) |
|---|---|
| Germany and Central Europe | 3–5 business days |
| Rest of European Union | 4–7 business days |
| Non-EU Europe (e.g. UK, Switzerland, Norway) | 5–10 business days |
Estimated total delivery time (production + shipping): most European orders arrive within 7–12 business days of being placed. Please allow up to 3 weeks during peak seasons (e.g. November–December holidays) or in the event of carrier delays.
These are estimates, not guarantees. Actual delivery depends on the carrier, your location, and customs where applicable.
Shipping costs
Shipping costs are calculated at checkout based on your destination, the product type, and the number of items in your order. The exact amount is shown before you complete your purchase, so there are no surprises. Where duties and taxes are included in the item price, this is stated on the product page.
Carriers
Orders within Europe are delivered by trusted regional and national carriers, which may include Deutsche Post, DPD, Royal Mail, Asendia, and other local postal services. The carrier is selected automatically based on your destination to give you the fastest reliable route.
Order tracking
Once your order ships, you will receive a confirmation email containing a tracking number and a link to follow your delivery. Please allow up to 48 hours after dispatch for tracking information to update. If you have not received tracking details within 10 business days of ordering, contact us and we will help.
Customs, duties, and VAT
For orders shipped within the European Union, no additional customs charges apply.
For orders shipped to non-EU European countries (such as the United Kingdom, Switzerland, or Norway), your order may be subject to import duties, VAT, or customs handling fees on arrival. These charges are determined by your local authorities and are the responsibility of the recipient. DCSBAY has no control over these fees and cannot predict their amount. We recommend checking with your local customs office if you are unsure.
Incorrect addresses and failed deliveries
Please make sure your shipping address is complete and correct at checkout. We are not responsible for orders shipped to an incorrectly entered address. If a package is returned to us because of an incorrect address, an unclaimed delivery, or a failure to pay customs charges, we can reship it once the correct shipping cost has been paid.
Lost, delayed, or damaged orders
If your order has not arrived within the estimated timeframe, please contact us so we can open an inquiry with the carrier. If an item arrives damaged or defective, contact us within 14 days of delivery with a photo of the issue, and we will arrange a replacement or resolution at no cost to you.
Restricted destinations
We are currently unable to ship to certain destinations due to logistical or legal restrictions, including Russia, Belarus, and North Korea. If your country cannot be served, this will be indicated at checkout.
Contact us
Questions about your order or this shipping policy? Reach us at:
DCSBAY
Website: www.dcsbay.com
Email: info@dcsbay.com
We aim to respond to all enquiries within 1–2 business days.