Refund policy

Misprints, damage, and wrong items — always free

If your case arrives damaged, misprinted, or isn't what you ordered, we'll replace it free of charge or refund you in full, whichever you prefer. Just email info@dcsbay.com with a photo of the problem within 30 days of delivery — you don't need to send the item back. We cover the cost of getting it right.

Cancelling before production

If you contact us within a few hours of ordering, before your design has gone to print, we can usually cancel and refund you in full. Once it's in production it can't be cancelled, so email info@dcsbay.com as soon as possible if you need to change or cancel an order.

Changed your mind? 30 days to return

You can return any case within 30 days of delivery for a full refund of the product price, for any reason at all.

To qualify, the case must be:

• unused and unfitted to a phone
• in its original packaging
• in resaleable condition

Email info@dcsbay.com first so we can give you a return reference. Please don't send anything back before you've heard from us — returns without a reference can't be traced to your order.

Once you have your reference, send the case to:

DCSBAY
Via Zarri 12
23020 Torre di Santa Maria (SO)
Italy

Returns are by post. You pay the return postage, and we recommend a tracked service, since we can only refund items that reach us. There is no restocking fee — you get the full product price back.

This sits alongside your statutory right of withdrawal as an EU consumer under the Consumer Rights Directive (2011/83/EU), which gives you 14 days. Our 30-day window is longer, and we apply it to everyone, wherever you are.

Custom Design orders

Cases printed from an image you upload yourself are made to your specification. Because they can't be resold to anyone else, change-of-mind returns don't apply to them — but the misprint, damage and wrong-item guarantee above covers them in full, exactly like everything else.

When you get your money back

Once your return reaches us and we've checked it, we'll process your refund within 14 days. It goes back to the payment method you used at checkout. Depending on your bank or card provider, it can take a few more business days to appear on your statement.

Refunds cover the product price. Original shipping is refunded only where the return is our fault — a misprint, damage, or the wrong item.

Questions

Email info@dcsbay.com and we'll get back to you.